Frequently Asked Questions
Everything you need to know about your gear and orders.
How do I know which running shoes are right for my gait?
We recommend checking our online Fit Guide or visiting a local store for a professional gait analysis. Generally, we offer neutral shoes for high arches and stability shoes for those who overpronate.
What is your return policy for worn footwear?
We offer a 30-day 'Run Happy' guarantee. If your shoes aren't performing as expected, you can return them within 30 days for a full refund or exchange, even if you have taken them for a test run.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days. We also offer expedited 2-day shipping for orders placed before 2:00 PM EST, Monday through Friday.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.