Returns & Exchanges
At The Running Company, we want you to find your perfect fit, which is why we offer a 30-day trial period on all performance footwear and apparel. If your gear isn't helping you hit your stride, we provide hassle-free returns and exchanges to ensure you stay on track.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the items in their original packaging, ensuring all tags are attached and the products are in clean, resaleable condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing